Privacy Policy

Scope and Application

This privacy policy governs your use of the software application TAP (“Application”) for mobile and tablet devices and websites that were created by Picture Communications Ltd.

This statement applies to the Vendors and Customers of TAP, and any other persons that use the TAP platform.

The Application is a technology platform connecting customers directly to the hospitality provider of the venue they are visiting, creating a bespoke ordering process. TAP enables customers to purchase food, drink or merchandise and get it delivered to a location within the venue. As part of the development process we have created tailored applications (on both iOS and Android) for customers and vendors seeking to adopt TAP; this includes a mobile phone application for customers, a tablet application for vendors and a web page for vendors. Upon registration and verification, vendors can build their menu into the application which will be visible to all TAP users. Once at the venue, customers can select their items to order and choose a specific location for their personal delivery.

Your Consent

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies on a computer/handheld device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the United Kingdom. If you reside outside the United Kingdom your information will be transferred, processed and stored there under the United Kingdom Data Protection Act.

Collection of Information

User Provided Information

The Application obtains the information you provide when you download and register the Application as well as transactional information as you order through the app (whether the order is accepted or rejected.)

 Vendors:

When you register with us and use the Application, you generally provide (a) your name, email address, password, profile picture, bank details and other registration information; (b) transaction-related information, such as when you receive purchases, provide any offers, or download or use applications from us; (c) information you provide us when you contact us; (d) information you enter into our system when using the Application, such as menu information, contact information, communications from customers and comments.

We may also use the information you provided us to contact you from time to time to provide you with important information, required notices and marketing promotions.

Customers:

Registration with us is optional, however, you cannot use some of the features offered by the Application unless you register with us.

When you register with us and use the Application, you generally provide (a) your name, email address, password, profile picture, payment information and other registration information; (b) transaction-related information, such as when you make purchases, respond to any offers, or download or use applications from us; (c) information you provide us when you contact us or the vendor; (d) credit/ debit card information for purchase and use of the Application, and; (e) information you enter into our system when using the Application, such as contact information and comments.

We may also use the information you provided us to contact you from time to time to provide you with important information, required notices and marketing promotions.

Automatically Collected Information

In addition, the Application may collect certain information automatically, including, but not limited to, the type of mobile or tablet device you use, your devices’ unique device ID, the IP address of your mobile device/ tablet, your device operating system, the type of internet browsers you use and information about the way you use the Application e.g. access dates and times, app features or pages viewed, app crashes and other system activities etc.

Transaction Information

We collect transaction details related to the services you provide or request through our platform, including the type of service provided/ received, date and time the service was provided/ received, amount charged, and other related transaction details.

When you visit the mobile application, we may use GPS technology (or other similar technology) to determine your current location in order to determine your closest facilities using TAP. If you do not want us to use your location for the purposes set forth above, it is your responsibility to turn off the location services for the application.

Information from Other Sources

We may also receive information from other sources and combine that with information we collect through our services.  For example:

  • If you chose to link, create, or log into your TAP account with a social media service (e.g. Facebook), we may receive information about you or your connections from that site or app.
  • When a vendor provides services to customers, the customer may provide a rating of the service provided for them.

Use of Information

We are concerned about safeguarding the confidentiality of your information. We limit access to this information to authorized employees and contractors who need to know that information to operate, develop or improve our Application. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

We may disclose user information in the following circumstances:

  • as required by law, such as to comply with a court order, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.
  • if Picture Communications Ltd. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

Customer Choices

You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile / tablet device. You can also request to opt-out via email, at support@tapapp.co.uk.

Data Retention Policy

We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. If you’d like us to delete User Provided Data that you have provided via the Application, please contact us at support@tapapp.co.ukand we will respond in a reasonable time. Please note that some or all of the User Provided Data may be required for the Application to function properly.

Children

We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at support@tapapp.co.uk. We will delete such information from our files within a reasonable time.

Changes

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here  and/or informing you via email. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

Important Information with regards to Platform Restrictions

Most mobile platforms (iOS, Android. Etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent.  The iOS platform will alert you the first-time TAP wants permission to access certain types of data and will let you consent to that request.  Android devices will notify you of permission that TAP seeks before you first use the app, and your use of the app constitutes your consent.