Acceptable Use Policy

Last updated 8 July 2026

1. Purpose

This policy sets the rules for using Tapapp. It applies to every user who accesses the platform, including your administrators, staff, and anyone you authorise.

By using Tapapp you agree to these rules. As our customer, you are responsible for ensuring your users follow them.

2. Permitted use

You may use Tapapp to run your own workforce operations, including: scheduling jobs and shifts, staff check-in and check-out including QR and location-based check-in, digital checklists and forms, photo and evidence capture, and client and operational reporting.

You may use the platform only for lawful business purposes and within the limits of your subscription.

3. Prohibited activities

You must not, and must not allow any user to:

Unlawful and harmful use

–  Use the platform for any unlawful purpose or to facilitate unlawful activity.

–  Upload, store, or share content that is illegal, infringing, defamatory, or harmful.

–  Use the platform to harass, intimidate, or unlawfully monitor any person, including your own staff.

Security and integrity

–  Access any account, data, or part of the system you are not authorised to access.

–  Probe, scan, or test the security of the platform without our prior written permission.

–  Introduce malware, harmful code, or anything designed to disrupt or damage the service.

–  Interfere with or overload the platform, its infrastructure, or other users.

Data and access misuse

–  Scrape, harvest, or extract data from the platform by automated means outside supported features.

–  Resell, sublicense, or provide access to the platform to third parties as if it were your own service.

–  Share login credentials in a way that breaches your subscription terms.

–  Circumvent or attempt to circumvent usage limits, including AI usage limits.

Employment monitoring

–  Use location, check-in, or photo features to monitor staff in any way that breaches employment law or data protection law in your jurisdiction.

You are responsible for having a lawful basis and appropriate notice in place for any monitoring of your staff through the platform.

4. Your content

You are responsible for all content you and your users upload, including photos, forms, and records. You confirm that you have the right to upload it and that it does not breach this policy.

We do not routinely monitor your content. We may review or remove content where we reasonably believe it breaches this policy or the law.

5. Reporting misuse

If you become aware of any breach of this policy, or any security concern, report it to support@tapapp.co.uk without delay.

6. Consequences of breach

If you breach this policy we may, depending on severity: issue a warning and require you to correct the breach, suspend access to affected features or your account, terminate your subscription under our terms, or report unlawful activity to the relevant authorities.

We will act proportionately. For serious breaches, including security attacks or unlawful content, we may suspend access immediately and without prior notice.

7. Changes

We may update this policy from time to time. We will publish the current version and notify you of material changes by email or in-product notice.

8. Contact

Questions about this policy: support@tapapp.co.uk

Tap App Ltd, registered in England and Wales No. 11666887. Registered office: Great Woodland Farm, Woodland Road, Lyminge, Folkestone, Kent CT18 8DW.