Refund and Cancellation Policy

Last updated 8 July 2026

1. Purpose

This policy explains how subscriptions, cancellations, and refunds work for Tapapp. It applies to business customers and forms part of our subscription terms.

2. Subscriptions

Tapapp is sold as a subscription, billed monthly or annually depending on your plan. Your subscription renews automatically at the end of each billing period unless you cancel.

3. Free trials

Where we offer a free trial:

–  The trial runs for the stated period.

–  We will not charge you during the trial.

–  Unless you cancel before the trial ends, your subscription begins and billing starts.

We will make clear at sign-up when the trial ends and what you will be charged. We will not take payment without your agreement.

4. Cancellation

–  You can cancel your subscription at any time by contacting us at support@tapapp.co.uk.

–  For monthly plans, cancellation takes effect at the end of the current billing period. You keep access until then.

–  For annual plans, cancellation takes effect at the end of the current annual term.

–  We do not charge a cancellation fee.

5. Refunds

–  We do not provide refunds for the current billing period after it has started, except where required by law.

–  For annual plans, we do not provide partial refunds for unused time, except where required by law or agreed in writing.

–  If we materially fail to provide the service and cannot resolve it within a reasonable time, we will discuss a fair remedy with you, which may include a credit or refund.

–  Service credits under our Service Level Agreement are handled separately under that document.

6. Upgrades and downgrades

–  If you upgrade mid-term, we apply the higher plan and charge the difference on a pro-rata basis.

–  If you downgrade, the change takes effect at your next billing date. We do not refund the difference for the current period.

7. Failed payments

–  If your account has no valid payment method, or a payment fails, your subscription becomes past due and we will notify you.

–  We will retry payment. If payment is not resolved within 10 days, your account is locked and the platform cannot be used until the balance is settled.

–  If the account remains locked, it closes automatically 20 days after locking, 30 days from the first failed payment.

–  Closure starts the timelines in our Data Retention Policy. Export is not available after closure, and operational data, photos and evidence are deleted 30 days after closure.

–  To restore a locked account, settle the outstanding balance before closure. After closure, reactivation may not be possible and data follows the Data Retention Policy.

Locking or closure for non-payment does not entitle you to a refund or service credit.

8. Price changes

We may change our prices. We will give at least 30 days notice of a price change before it applies to your renewal. If you do not accept the new price, you can cancel before it takes effect.

9. Data after cancellation

Export your data before your subscription ends using the in-product tools. Self-service export is not available after closure. We retain operational data for 30 days after closure, during which we can provide a copy on written request, then delete it as set out in our Data Retention Policy.

10. Contact

Questions about billing, cancellation, or refunds: support@tapapp.co.uk

Tap App Ltd, registered in England and Wales No. 11666887. Registered office: Great Woodland Farm, Woodland Road, Lyminge, Folkestone, Kent CT18 8DW.