Service & Maintenance Software for
SLA-Driven Teams
Manage planned maintenance, reactive call-outs, and compliance inspections in one mobile platform — with proof of every visit captured on site.
Built for the Realities of
Service & Maintenance Work
Service and maintenance teams operate in fast-moving environments where uptime, response times, and SLA compliance directly impact client trust and repeat business.
With engineers working across multiple sites and assets, businesses need more than paperwork and spreadsheets. They need clear visibility, reliable proof of service, and consistent records — all delivered without increased admin. Tapapp gives service teams the tools to deliver reliable maintenance with real time evidence based reporting.
Common Challenges Faced by
Service & Maintenance Teams
Many service businesses still rely on disconnected tools that slow operations and create unnecessary risk.
How Tapapp Supports Service
& Maintenance Operations
Tapapp digitises the entire service workflow — from scheduling to reporting — in one connected system designed for field teams.
Schedule jobs by contract, site, or asset
The mobile forms app helps replace paperwork, avoid delays, and eliminate error-prone manual entry, accelerating field reporting instantly.
Engineers receive work directly on their mobile app
Required fields, validation rules, signatures, photo & GPS proof ensure complete, verified, and reliable submissions all the time.
Check-in and check-out provide verifiable proof of attendance
Instant notifications and real-time dashboards provide managers with 360° oversight of the team, sites, and tasks.
Guided service forms ensure consistent work on every visit
Instant notifications and real-time dashboards provide managers with 360° oversight of the team, sites, and tasks.
Photos, readings, and notes captured on site
Instant notifications and real-time dashboards provide managers with 360° oversight of the team, sites, and tasks.
Customers sign off digitally
Instant notifications and real-time dashboards provide managers with 360° oversight of the team, sites, and tasks.
Reports are generated automatically & shared instantly
Instant notifications and real-time dashboards provide managers with 360° oversight of the team, sites, and tasks.
Key Features for Service & Maintenance Teams
Tapapp digitises the entire service workflow — from scheduling to reporting — in one connected system designed for field teams.
Job scheduling & assignment
Mobile workforce app for engineers
Asset-based service history
Offline data capture for remote locations
Service & inspection forms
Photo, GPS, and timestamp capture
Digital customer signatures
Automated service reports
Tapapp Modules Built for Service & Maintenance Teams
Tapapp digitises the entire service workflow — from scheduling to reporting — in one connected system designed for field teams.
Forms Module
- Our enterprise-grade forms come with rules, branching, asset lists, and offline support.
- Get rich evidence with photos, annotations, signatures, barcodes, meter reads, and surveys.
- Gain real-time output, such as branded PDFs and client portals with SLA widgets.
Attendance Module
- Tapapp offers accurate clock-ins with GPS/QR codes with geofence tolerance and selfie check.
- Automated policies for lateness, missed breaks, overtime and grace windows.
- Payroll ready data with approvals, audit trails, and easy payroll exports.
Scheduling Module
- Schedule work by service type, SLAs, and documents for each job.
- Tapapp lets you manage multiple entities, such as sites, zones, people, pets, and assets.
- Gain real-time field visibility with status, ETA, overruns, and photographic evidence in one view.
One Connected Platform for Service Delivery
Tapapp modules work together seamlessly to support every service visit.
- Scheduled jobs trigger service forms.
- Attendance confirms proof of visit.
- Completed forms generate service reports.
- Asset histories update automatically.
Benefits for Every Role Involved
Tapapp delivers clear value across your entire service operation.
- Less admin and paperwork
- Clear job instructions on mobile
- No duplicate reporting
- Faster job completion
- Live visibility of job status
- Clear proof of attendance
- Consistent service records
- Fewer client disputes
- Transparent service delivery
- Full service history per asset
- Professional, easy-to-read reports
- Confidence work was completed correctly
Service & Maintenance
Scenarios Tapapp Supports
Tapapp supports a wide range of service workflows, including:
Planned preventative maintenance
Emergency call-outs
Compliance and safety inspections
Multi-site service contracts
How Tapapp Modules Work Together
Tapapp modules are designed to work as one connected system — ensuring every service visit is planned, delivered, and proven without manual handovers or duplicate work.
Issues are logged instantly — if follow-up is required
Measurable Outcomes for Service Businesses
Tapapp helps service and maintenance providers achieve tangible business results.
Improved SLA compliance
Reduced administrative workload
Faster, more professional reporting
Fewer disputes with clients
Higher contract renewal rates
More predictable workloads for engineers
Why Service & Maintenance Teams Choose Tapapp
Tapapp is built for real-world service operations — not generic form filling.
Designed for field-based maintenance teams
Proof-first service delivery
Asset-centric service records
Easy adoption for engineers
Ideal for UK service and maintenance businesses
Deliver Service Your Clients Can Trust
Keep equipment running. Prove every service visit. Remove paperwork from the field.
FAQ’s that lead
to success
Our team includes experienced developers, industry specialists, and support professionals who bring real-world expertise
How does Tapapp work, and what devices can I use?
Tapapp enables businesses to grow by decreasing admin time, optimising operations, and enhancing visibility across sites and teams. With automated scheduling, real-time tracking, and instant reporting, you will be able to manage teams efficiently while maintaining top-quality service.
Is Tapapp a trusted platform for businesses?
Yes, Tapapp is a trusted and recognized platform, used by businesses across industries. It meets professional standards, ensuring your data collection and reporting are as reliable as traditional paper-based methods.
What support is available for new users?
New users get hands-on support from day one. You onboard with guided setup, ready-to-use templates, and in-app hints that show you what to do next. You also get direct help via email and WhatsApp, plus access to guides and short videos so you can get live without delays.
Can I use Tapapp at my own pace or with set workflows?
Yes. You can use Tapapp at your own pace or follow structured workflows. You can start with simple forms or attendance tracking, then add scheduling, approvals, and reporting when you are ready.